Privacy Policy
ProInsights Analytics - Your Privacy is Our Priority
📋Table of Contents
🔒Privacy Overview
At ProInsights Analytics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our business analytics platform and services.
Key Principles
- • We only collect data necessary to provide our services
- • Your data is never sold to third parties
- • You have full control over your personal information
- • We use industry-leading security measures
- • We comply with GDPR, CCPA, and other privacy regulations
Data Protection
Bank-grade encryption and security protocols
Compliance
GDPR, CCPA, and SOC2 certified
Your Rights
Full control over your personal data
📊Information We Collect
Personal Information
When you register for our services, request a demo, or contact us, we may collect:
- Name and contact information (email, phone number)
- Company name and job title
- Billing and payment information
- Account credentials and preferences
- Communication history and support tickets
Usage Information
We automatically collect information about how you use our platform:
- Login times and frequency of use
- Features accessed and dashboards created
- Device information and browser type
- IP address and location data
- Performance and error logs
Business Data
When you connect your business systems to our platform:
- Sales and revenue data
- Customer information and interactions
- Marketing campaign performance
- Operational metrics and KPIs
Data Minimization
⚙️How We Use Information
Service Provision
- Create and maintain your analytics dashboards
- Process and analyze your business data
- Provide customer support and technical assistance
- Send service-related notifications and updates
- Process billing and manage subscriptions
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics on platform performance
- Identify and fix technical issues
Communication
- Send important service announcements
- Provide product updates and new feature notifications
- Share relevant industry insights and best practices
- Conduct customer satisfaction surveys
🔐Data Security
We implement comprehensive security measures to protect your data:
🔒 Encryption
- • AES-256 encryption at rest
- • TLS 1.3 encryption in transit
- • End-to-end encryption for sensitive data
- • Encrypted database backups
🛡️ Access Control
- • Multi-factor authentication
- • Role-based access permissions
- • Regular access reviews
- • Principle of least privilege
👁️ Monitoring
- • 24/7 security monitoring
- • Intrusion detection systems
- • Regular security audits
- • Incident response procedures
🏆 Certifications
- • SOC 2 Type II certified
- • ISO 27001 compliant
- • GDPR compliant
- • Regular penetration testing
Security Incident Response
📅Data Retention
Retention Periods
Account Data
Retained while your account is active plus 90 days after account closure
Business Analytics Data
Retained according to your subscription plan and data retention settings
Usage Logs
Retained for 12 months for security and debugging purposes
Support Records
Retained for 2 years for service improvement
Data Deletion
You can request deletion of your data at any time. Upon account closure or deletion request:
- Personal information is deleted within 30 days
- Analytics data is deleted according to your settings
- Backup systems are purged within 90 days
- Some information may be retained for legal compliance
Data Export
⚖️Your Rights
You have several rights regarding your personal information:
👁️ Right to Access
Request a copy of all personal information we hold about you, including how it's used and shared.
✏️ Right to Rectification
Correct any inaccurate or incomplete personal information in your account at any time.
🗑️ Right to Erasure
Request deletion of your personal information, subject to legal and contractual obligations.
📤 Right to Portability
Export your data in a structured, machine-readable format to transfer to another service.
🚫 Right to Object
Object to certain types of data processing, including marketing communications and profiling.
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- • Email: privacy@proinsights-analytics.com
- • Phone: +91 93285 01583
- • Account Settings: Manage preferences online
📞Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
General Inquiries
Data Protection Officer
Bangalore, Karnataka, India
Policy Updates
This Privacy Policy was last updated on January 1, 2025. We will notify you of any material changes by:
- Email notification to registered users
- In-app notifications
- Updates on our website
- WhatsApp notifications for important changes